Concierge

Duties & Responsibilities

• Greet guests by name upon arrival, check credentials, process sales, and usher guests into the lounge
• Set the tone for the guest’s entire visit by providing a warm, professional, and personalized first impression
• Provide lounge tours and ensure guests are informed about all facilities, services, and booking options
• Take full ownership of the guest experience from arrival to departure employing a guest-first philosophy
• Listen to guest needs and offer confident recommendations to ensure high satisfaction
• Make decisions quickly and effectively when unanticipated situations arise
• Communicate with guests both over the phone and in person
• Possess basic working knowledge of alcoholic beverages and food offerings
• Complete paperwork related to daily sales, passenger counts, and miscellaneous reporting

Qualifications

• Concierge experience preferred — candidates without concierge experience must demonstrate a strong customer service background in hospitality, premium service, or client-facing roles
• Must be at least 18 years old
• High School Diploma or G.E.D preferred
• Fluent in English
• Ability to lift and move up to 40 lbs. and stand, walk, bend, and twist for entire scheduled shifts up to 10 hours
• Must be available to work rotating shifts including weekends and holidays

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)

At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.