Council for Airport Opportunity
Duties & Responsibilities
- Oversee all front of house employees during assigned shifts, hold pre-shift huddles, and complete shift notes
- Direct the activities of up to 30 team members at any given time, assign duties, and follow up for completion
- Ensure guest satisfaction through regular interactions and courteous communication throughout the lounge
- Resolve guest issues, complaints, and problems quickly and efficiently to maintain a high level of service quality
- Coach, train, and supervise front of house staff while serving as a role model for the team
- Monitor alcoholic beverages served to passengers and alert management to potential problems
- Coordinate with lounge managers to resolve service issues and assist with interviewing and hiring new hourly staff
- Remain calm and alert during emergency situations and heavy lounge activity
- Maintain thorough knowledge of all required regulatory agency requirements and ensure team compliance with TSA and local airport authority regulations
- Assist with cleaning rooms, hallways, lobbies, lounges, restrooms, and common areas as assigned
- Perform administrative tasks as required and complete additional duties as assigned
Qualifications
- 5 years of previous guest service or hospitality experience required
- 2–3 years of previous leadership or supervisory experience required
- Must maintain current state approved Responsible Alcohol Management certification and Food Handlers or Managers Permit if applicable
- High School Diploma or G.E.D preferred
- Demonstrates strong management, leadership, and communication skills with the ability to interact with guests and coworkers in a friendly and outgoing manner
- Fluent in English
- Ability to lift and move up to 40 lbs. and stand, walk, bend, and twist for entire scheduled shifts up to 10 hours
- Must be available to work rotating shifts including weekends and holidays on a seven-day operation
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
