Council for Airport Opportunity
Duties & Responsibilities
- Analyze data from operational systems and communicate airline changes and updates to dispatch and catering teams
- Monitor flight arrivals and departures to ensure timely catering operations
- Track driver activity and alert management of delays or operational risks
- Monitor international operations and provide timely updates to operations teams
- Communicate directly with transportation teams to support operational decisions
- Support delay investigations and provide data for operational reviews
- Track changes in flights, gates, and service requirements
- Serve as backup supervisor by directing workflow and resolving operational issues
- Verify completion and accuracy of driver run sheets and service details
- Respond to customer inquiries and document concerns or complaints
- Maintain clear communication across all teams in a fast-paced environment
Qualifications
- 3+ years of customer service experience
- 1+ year experience directing or coordinating others
- Valid Driver’s License required
- High School Diploma required, Associate’s Degree preferred
- Strong attention to detail and analytical skills
- Strong written and verbal communication skills
- Basic computer skills and ability to work with operational systems
- Ability to work rotating shifts including days, nights, and weekends
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Voluntary Short-Term and Long-Term Disability Insurance
- Voluntary Life, Accident, and Hospital Plans
- Employee Assistance Program
- Employee Discounts
- Paid Time Off
At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
