Airline Customer Service Representative

Duties & Responsibilities

• Assist passengers throughout the airport travel experience
• Rotate through check-in counters, lobby areas, departure gates, customs, arrivals, and other airport locations
• Support flight operations and help maintain on-time performance
• Provide professional customer service to passengers, including high-profile travelers
• Handle customer concerns and irregular situations with professionalism
• Partner with airline personnel, crew members, and airport authorities to ensure a safe travel experience
• Assist passengers with check-in and travel-related inquiries
• Navigate operational challenges in a fast-paced airport environment
• Utilize computer systems to complete customer service tasks
• Follow all airport, airline, and security procedures

Qualifications

• Previous customer service experience preferred
• Previous airline or airport passenger service experience is a plus
• High school diploma or GED required
• Must be at least 18 years old
• Computer skills required
• Fluent in English; additional languages are a plus
• Must be available for flexible schedules, including evenings, weekends, and holidays

Benefits

• Paid Training
• Medical Benefits
• Voluntary Dental
• Vision
• 401(k) Matching Plan
• Travel Perks

At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.