Assistant Operations Manager

Duties & Responsibilities

• Spend approximately 80% of the time on the floor in a customer-facing airport environment
• Ensure security policies and procedures are followed with the highest levels of integrity
• Monitor and drive security, customer service, and sales performance during each shift
• Lead shift briefings, debriefs, huddles, breaks, and staff rotations
• Coach, mentor, and train team members to meet customer service and sales goals
• Oversee equipment and technology assets and troubleshoot issues when necessary
• Build strong working relationships with airport, security, airline, and other stakeholders
• Manage incident prevention and responses according to established procedures
• Participate in station management team meetings
• Support daily operations and perform additional duties as assigned

Qualifications

• Minimum 2 years of leadership experience in a customer-facing operation such as retail, restaurants, hospitality, or rental cars
• High school diploma or GED equivalent required
• Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others
• Strong organizational skills and ability to manage multiple priorities in an ever-changing environment
• Proficiency with technology and ability to use technology daily
• Ability to stand and walk for extended periods, including up to 8 hours
• Fluent English required; additional languages are a plus
• Must be available to work a non-traditional schedule, including weekends, holidays, early mornings, and evenings

Benefits

• Free CLEAR membership and family/friend discounts
• 401(k) retirement plan with company match
• 10 company-paid holidays, paid at 1.5x if worked
• Medical, dental, and vision coverage for full-time team members
• Paid time off

At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.