Bilingual Passenger Service Agent

Duties & Responsibilities

• Greet passengers upon arrival and assist with check-in processes, including verifying travel
  documents and issuing boarding passes.
• Provide information regarding flight schedules, gate assignments, and delays, ensuring that
  passengers are updated and informed.
• Assist passengers with baggage check-in and ensure compliance with baggage regulations.
• Address passenger inquiries and concerns, offering solutions to enhance their travel experience.
• Coordinate with ground staff, flight crews, and other airline departments to ensure a seamless
  operation.
• Handle special requests, such as assistance for passengers with disabilities or unaccompanied
  minors, while maintaining a high level of service.
• Manage any passenger-related issues, including rebooking flights due to cancellations or delays,
  with empathy and professionalism.
• Maintain a clean and organized service area, ensuring all necessary materials and information are
  readily available.
• Uphold company policies and safety regulations at all times.

Qualifications

• MUST SPEAK Cantonese, Mandarin, or Putonghua
• Previous experience in customer service role, preferably in the travel or airline industry
• Must be at least 18 years old
• High School Diploma or G.E.D. preferred
• Able to lift up to 50 lbs.
• Must be mobile and able to stand for extended periods, to stoop, kneel, and crouch
• Must be available to work varied hours/days including nights, weekends, and holidays

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance

At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.